Effective Date: 24th September 2026

1. Cancellation Period.

   Customers may request cancellation of an order at any time before the order is dispatched for delivery. Once an order has been dispatched for delivery, it cannot be cancelled. In such cases, the Customer may initiate a return request in accordance with the Return Policy.

2. Initiating Cancellation.

   1. Customers can cancel their order through the “Help Desk” → “Order Cancellation” section on www.qamillion.com.

3. Cancellation Charges.

   The following cancellation charges shall apply:

   1. Order Cancellation Before Dispatch:

      A cancellation charge of ₹50 per product shall be deducted towards order processing and related costs.

   2. Order Cancellation After Dispatch: An order cannot be cancelled once it has been dispatched for delivery. If the Customer refuses to accept the shipment and the shipment is consequently returned after dispatch, a processing charge of ₹150 per product shall be deducted from the eligible refund amount.

   Note: Customers are advised not to refuse delivery. Instead, Customers should accept the delivery and initiate an “Unconditional Return with 100% Refund” request in accordance with the Return Policy.

   Exception: Where an order or invoice has been paid for, wholly or partly, using an “Exchange Coupon”, the products purchased under such order or invoice shall not be eligible for cancellation, return, exchange, or refund.

4. Cancellation Confirmation.

   Upon successful cancellation, the Customer will receive confirmation through email, SMS, notification or other communication registered with the Website. If the Customer does not receive confirmation, the Customer should promptly contact our “Help Desk”.

5. Refund to Qamillion Wallet and Withdrawal.

   1. After deduction of any applicable cancellation charges, the eligible refund amount shall be credited to the Customer’s Qamillion Wallet by default.
   2. The balance available in the Qamillion Wallet may be used to make purchases on the Qamillion online store.
   3. A registered Customer may request withdrawal of eligible funds available in the Qamillion Wallet. Such withdrawal shall generally be processed to the original payment method used for the relevant purchase, subject to the procedures of the applicable payment service provider.
   4. The time required for the withdrawn amount to be credited to the Customer’s original payment method may vary depending on the Customer’s bank, card issuer, UPI provider, payment gateway, or other applicable payment service provider.

6. Policy Amendment.

   Duoworks reserves the right to amend, modify, suspend, or otherwise change the Qamillion’s Wallet withdrawal process from time to time, including the applicable procedures, requirements, and payment methods, subject to applicable law. Any such changes shall not affect withdrawal requests that have already been successfully initiated and confirmed, unless otherwise required by applicable law or the applicable payment service provider.