Effective Date: 24th September 2026

M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) strives to ensure that every Customer has a satisfactory experience with Qamillion Products. Subject to the terms and conditions set out in this Exchange Policy, eligible products may qualify for an exchange if an exchange request is initiated within 5 (five) days from the date of delivery.

1. Exchange Request Period

   Customers may initiate an exchange request within 5 (five) days from the date of delivery of the product. Any exchange request initiated after the expiry of this period may not be accepted.

2. Exchange Eligibility Conditions

   A product shall be eligible for exchange only if all the following conditions are satisfied:

   1. The product was not paid for, wholly or partly, using an “Exchange Coupon”. Products purchased under an order or invoice where an Exchange Coupon has been used shall not be eligible for cancellation, return, exchange, or refund;
   2. The exchange request is initiated within the applicable exchange period;
   3. The product is unused, unworn, unwashed, and in its original condition;
   4. The product is returned with its original packaging, tags, labels, accessories, and other accompanying materials, wherever applicable;
   5. The product has not been damaged, altered, soiled, or otherwise used by the Customer.

   Note: Duoworks reserves the right to reject an exchange request if the product does not satisfy any of the applicable exchange eligibility conditions.

3. Exchange Request Process

   The exchange process shall consist of two stages:

   1. At Customer’s End
      1. Customers must initiate an exchange request through the “Help Desk” → “Order Exchange” section available on www.qamillion.com.
      2. The Customer shall be required to provide the relevant order details, including the Order No., the reason for the exchange, photographs or videos of the product, and such other information as may be reasonably required by Duoworks for processing and verifying the exchange request.
      3. Once the initial exchange request and verification process is completed, a pickup of the product shall be initiated.
   2. At Qamillion’s End
      1. Once the returned product is received at the Qamillion facility, the product shall undergo an internal inspection to verify its condition and compliance with the applicable exchange eligibility conditions.
      2. Upon satisfactory completion of the inspection, the exchange shall be approved and accepted by Qamillion.
      3. If the product does not satisfy the applicable exchange eligibility conditions, the exchange request may be rejected.
      4. Where the exchange request is approved, Qamillion shall issue an Exchange Coupon to the Customer, subject to the terms set out in this Exchange Policy.

   Note: As the products are wearable products, Qamillion shall have the final authority to determine whether a returned product is eligible for exchange based on the outcome of the internal inspection. The photographs or videos submitted by the Customer at the time of initiating the exchange request shall be considered for preliminary verification only and shall not constitute final confirmation of the product’s exchange eligibility. Accordingly, an exchange request may be rejected following physical inspection at the Qamillion facility even if the product appeared to satisfy the applicable exchange conditions in the photographs or videos submitted by the Customer, based on which the pickup was initiated.

4. Exchange Exclusions

   Certain products may be excluded from exchange eligibility under the following circumstances:

   1. Where the product has already been exchanged once. This shall be a standard exchange exclusion and shall apply irrespective of whether the exclusion is separately communicated on the relevant product page;
   2. Where the product was purchased under any promotional scheme, including an end-of-season sale, clearance sale, or other promotional offer or terms, provided that such exclusion is specifically communicated on the relevant product page;
   3. Where the product is subject to applicable hygiene-related exchange restrictions, provided that such exclusion is specifically communicated on the relevant product page;
   4. Where the requested replacement size, colour, variant, or product is unavailable, in which case Qamillion may be unable to process the requested exchange; or
   5. Where any other exchange exclusion is applicable, provided that such exclusion is specifically communicated by Duoworks on the relevant product page or elsewhere on the Qamillion online store, including through applicable policies, terms, notices, or other customer-facing communications.

   Note: Customers are advised to review the applicable exchange eligibility conditions and exclusions before placing an exchange request.

5. Exchange Coupons

   1. Once an exchange request has been approved following the applicable inspection, the Customer shall be issued a Qamillion Exchange Coupon.
   2. An Exchange Coupon cannot be redeemed for cash, transferred to a bank account, or withdrawn through the Qamillion Wallet.
   3. The Exchange Coupon may be used by the Customer to make a purchase on the Qamillion online store.
   4. The value of the purchase made using an Exchange Coupon must be equal to or higher than the value of the Exchange Coupon.
   5. Where the value of the purchase is higher than the value of the Exchange Coupon, the Customer shall be required to pay the applicable difference.
   6. Where the value of the purchase is lower than the value of the Exchange Coupon, the unused or remaining balance shall not be refunded, transferred, credited, or otherwise carried forward to the Customer in any form.
   7. An Exchange Coupon shall be applicable only in accordance with the terms specified by Qamillion and shall not be exchangeable for cash or otherwise withdrawable.
   8. Any purchase made using an Exchange Coupon shall not be treated as a fresh purchase for the purpose of exchange eligibility. Accordingly, products purchased using an Exchange Coupon shall not be eligible for any further exchange.

6. Exchange Coupon Restrictions

   Products purchased wholly or partly using an Exchange Coupon shall be subject to the following restrictions:

   1. Such products shall not be eligible for cancellation, return, exchange, or refund;
   2. The Customer shall not be entitled to receive any refund, wallet credit, cash equivalent, or withdrawal in respect of the amount paid using an Exchange Coupon; and
   3. Any additional amount paid by the Customer over and above the Exchange Coupon value shall remain subject to the applicable terms and conditions of the purchase.

7. No Further Exchange

   1. Each product shall be eligible for only one exchange under this Exchange Policy.
   2. Once a product has been exchanged, the replacement product shall not be eligible for any further exchange, irrespective of whether the replacement product was purchased wholly or partly using an Exchange Coupon.

8. Policy Amendments

   Duoworks reserves the right to modify, amend, suspend, or withdraw Qamillion’s Exchange Policy, in whole or in part, at its discretion.