Effective Date: 24th September 2026

1. Delivery & Shipping.

   Orders are fulfilled and delivered through third-party delivery partners. M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) shall bear the applicable shipping and delivery costs and offer free shipping to its customers across India on all orders placed for Qamillion Products via www.qamillion.com, unless otherwise specified in any applicable policy or otherwise communicated in relation to a specific product, order, exchange, return, or any other applicable circumstance.

2. Dispatch Time.

   Orders shall ordinarily be dispatched within 24 working hours from the date and time of receipt of the order, subject to successful order verification, product availability, and the absence of any circumstances that may prevent or delay dispatch. Dispatch timelines may be affected by public holidays, unforeseen operational issues, or other circumstances beyond Duoworks’ reasonable control.

3. Estimated Delivery Time.

   The products are ordinarily expected to be delivered within 72 working hours from the date of dispatch. As delivery is carried out through third-party delivery partner(s), the delivery timeline may vary depending on the Customer’s location, the availability and serviceability of the relevant delivery partner, weather conditions, local conditions, and other factors. While we endeavour to ensure delivery within the stated timeline, actual delivery timelines may occasionally vary due to circumstances beyond our reasonable control.

4. Delivery Address.

   1. Orders will be delivered to the delivery address provided by the Customer.
   2. Customers are responsible for providing a complete and accurate delivery address, including the applicable PIN code, contact number, and any other information reasonably required for successful delivery.
   3. Duoworks shall not be responsible for any delay, failed delivery, or unsuccessful delivery attempt resulting from an incorrect, incomplete, inaccurate, or inaccessible delivery address, or from the Customer’s unavailability to receive the order.

5. Order Tracking.

   Customers can track the status of their orders through the “Help Desk” → “Order Tracking” section available on www.qamillion.com.

6. Delivery Delays.

   Order delivery is fulfilled through third-party delivery partners. Once an order has been successfully handed over to the relevant delivery partner, the delivery timeline may be delayed due to circumstances beyond the reasonable control of Duoworks, including natural events, adverse weather conditions, strikes, transportation disruptions, government restrictions, public holidays, technical issues, or other unforeseen circumstances.