Effective Date: 24th September 2026

M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) strives to ensure that every Customer has a satisfactory experience with Qamillion Products. Subject to the terms and conditions set out in this Return Policy, eligible products may qualify for an “Unconditional Return with 100% Refund” if a return request is initiated within 3 (three) days from the date of delivery.

1. Return Request Period.

   Customers may initiate a return request within 3 (three) days from the date of delivery of the product. Any return request initiated after the expiry of this period may not be accepted.

2. Return Eligibility Conditions.

   A product shall be eligible for return only if all the following conditions are satisfied:

   1. The return request is initiated within the applicable return period;
   2. The product is unused, unworn, unwashed, and in its original condition;
   3. The product is returned with its original packaging, tags, labels, accessories, and other accompanying materials, wherever applicable;
   4. The product has not been damaged, altered, soiled, or otherwise used by the Customer.

   Note: Duoworks reserves the right to reject a return request if the product does not satisfy any of the applicable return eligibility conditions.

3. Product Return Process.

   The return process shall consist of two stages:

   1. At Customer’s End.
      1. Customers must initiate a return request through the “Help Desk” → “Order Return” section available on www.qamillion.com.
      2. The Customer shall be required to provide the relevant order details, including the Order No., the reason for the return, photographs or videos of the product, and such other information as may be reasonably required by Duoworks for processing and verifying the return request.
      3. Once the initial return request and verification process is completed, a pickup of the product shall be initiated.
   2. At Qamillion’s End.
      1. Once the returned package is received at the Qamillion facility, the product shall undergo an internal inspection to verify its condition and compliance with the applicable return eligibility conditions.
      2. Upon satisfactory completion of the inspection, the return shall be approved and accepted by Qamillion. If the product does not satisfy the applicable return eligibility conditions, the return may be rejected.

   Note: As the products are wearable products, Qamillion shall have the final authority to determine whether a returned product is eligible for acceptance or rejection based on the outcome of the internal inspection. The photographs or videos submitted by the Customer at the time of initiating the return request shall be considered for preliminary verification only and shall not constitute final confirmation of the product’s return eligibility. Accordingly, a return may be rejected following physical inspection even if the product appeared to satisfy the applicable return conditions in the photographs or videos submitted by the Customer, based on which the pickup was initiated.

4. Retun Exclusions.

   Certain products may be excluded from return eligibility under the following circumstances:

   1. Where the product has already been exchanged once. This shall be a standard return exclusion and shall apply irrespective of whether the exclusion is separately communicated on the relevant product page.
   2. Where the product was purchased under any promotional scheme, including an end-of-season sale, clearance sale, or other promotional offer or terms, provided that such exclusion is specifically communicated on the relevant product page.
   3. Where the product is subject to applicable hygiene-related return restrictions, provided that such exclusion is specifically communicated on the relevant product page.
   4. Where any other return exclusion is applicable, provided that such exclusion is specifically communicated by Duoworks on the relevant product page or elsewhere on the Qamillion online store, including through applicable policies, terms, notices, or other customer-facing communications.

   Note: Customers are advised to review the applicable return eligibility conditions and exclusions before placing an order.

5. Refund to Qamillion wallet and withdrawal.

   1. Once a return is approved, the eligible refund amount, if any, shall be credited to the Customer’s Qamillion Wallet by default.
   2. The balance available in the Qamillion Wallet may be used to make purchases on the Qamillion online store.
   3. A registered Customer may request withdrawal of eligible funds available in the Qamillion Wallet. Such withdrawal shall generally be processed to the original payment method used for the relevant purchase, subject to the procedures of the applicable payment service provider.
   4. The time required for the withdrawn amount to be credited to the Customer’s original payment method may vary depending on the Customer’s bank, card issuer, UPI provider, payment gateway, or other applicable payment service provider.
   5. Duoworks reserves the right to amend, modify, suspend, or otherwise change the Qamillion Wallet withdrawal process from time to time, including the applicable procedures, requirements, and payment methods, subject to applicable law. Any such changes shall not affect withdrawal requests that have already been successfully initiated and confirmed, unless otherwise required by applicable law or the applicable payment service provider.

6. Policy Amendments.

   Duoworks reserves the right to modify, amend, suspend, or withdraw Qamillion’s Return Policy, in whole or in part, at its discretion, subject to applicable law. Any such modification, amendment, suspension, or withdrawal shall apply prospectively, and the Return Policy applicable to an order shall be determined based on the terms communicated to the Customer at the time of purchase.