Introduction

1. M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) operates www.qamillion.com (“Website”).
2. We respect the privacy of our Customers and are committed to protecting personal information collected through the Website, our services, customer interactions and other lawful means.
3. This Privacy Policy explains what information we may collect, why we collect it, how we may use it, and the choices available to Customers.

Information we may collect.

Depending on the Customer’s interaction with the Website, we may collect:

1. Personal information: Name, date of birth and gender.
2. Contact information: Email address, phone number and other contact details provided by the Customer.
3. Demographic information: Postcode, preferences, interests and similar information.
4. Transaction and account information: Information relating to orders, purchases, returns, exchanges, refunds and customer support interactions.
5. Website usage information: Information relating to how the Customer uses or interacts with our Website, including information collected through cookies or similar technologies.
6. Survey and offer information: Information provided by Customers while participating in customer surveys, contests, promotions, offers or other activities.
7. Any other information voluntarily provided by the Customer or reasonably required for providing our products and services.
8. We may also receive information from service providers or other third parties where permitted by applicable law.

Purpose of Collection and Use.

The information collected may be recorded and used for the following purposes:

1. Internal record keeping and administration.
2. Creating and managing Customer accounts and orders.
3. Processing purchases, payments, returns, exchanges and refunds.
4. Providing customer support and responding to queries.
5. Improving our products, services, Website and Customer experience.
6. Understanding Customer preferences and interests.
7. Personalizing or customizing the Website, content, products and offers according to Customer interests.
8. Conducting surveys, promotions, contests and other Customer activities.
9. Sending information about new products, special offers, promotions, services or other information that we believe may be relevant or useful to the Customer, subject to applicable law and the Customer’s preferences.
10. Preventing fraud, misuse, unauthorized activity and other security risks.
11. Complying with applicable laws, regulations, legal requirements and lawful requests.

Marketing Communications.

1. From time to time, we may use the contact information provided by the Customer to send information regarding new products, special offers, promotions, services or other Website-related information.
2. Customers may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting our Help Desk.
3. Opting out of promotional communications will not affect essential service-related communications, such as order confirmations, delivery updates, payment notifications, refunds or important account communications.

Cookies and Similar Technologies.

1. We may use cookies and similar technologies to operate, secure and improve the Website, remember preferences, understand Website usage and provide a more relevant Customer experience.
2. Customers may be able to manage or disable cookies through their browser or device settings. Certain Website features may not function properly if cookies are disabled.

Sharing of Information.

We may share or disclose information, where necessary and permitted by applicable law, with:

1. Payment gateways, banks, payment aggregators and other payment service providers.
2. Delivery and logistics partners.
3. Technology, hosting, analytics and other service providers supporting our Website and operations.
4. Marketing or communication service providers, where permitted.
5. Professional advisers, auditors and legal or regulatory authorities where required.
6. Other parties where necessary to prevent fraud, protect our rights or comply with applicable law.
7. We do not intend to sell Customer personal information for consideration.

Data Security.

1. We take reasonable technical and organizational measures to protect Customer information against unauthorized access, loss, misuse, alteration or disclosure.
2. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information.

We may retain Customer information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal or regulatory requirements, or otherwise as permitted by applicable law.

Customer Rights and Choices.

1. Subject to applicable law, Customers may have rights relating to their personal information, including the right to access, correction, updating, withdrawal of consent, grievance redressal and other applicable rights.
2. Customers may exercise applicable rights or raise privacy-related concerns by contacting our Help Desk or the contact details provided below.
3. Where processing is based on consent, withdrawal of consent may affect our ability to provide certain services or features.

Third-Party Websites and Services.

1. The Website may contain links to third-party websites, services or applications. Their privacy practices are governed by their respective privacy policies.
2. We are not responsible for the privacy practices or content of third-party websites or services.

Policy Amendments.

Duoworks reserves the right to modify, amend, suspend, or withdraw the Qamillion Privicy Policy, in whole or in part, at its discretion, subject to applicable law.